CWT’s Traveler and Transaction Services place strategic importance on providing high-quality service, flexible reservation options, accurate reservations, and tools that streamline the booking process.

Service configuration offered by Kaleva Travel

Service via Kaleva Travel Bucharest BTC:

• IATA location
• GDS – Amadeus in place
• Shared team to serve your company’s  travelers
• Travelers to contact Kaleva Travel via e-mail, electronic form or phone
• E-ticket
• Invoice in electronic format (email)

The booking channels we would suggest to be used are:

• e-mail 
• electronic booking form – Travel request form & Travel Order Form
• • Kaleva confirmation tool

In order to increase the quality of services, we also use the CWT Portrait tool in creating:

• the company profile
• the traveler profile

Emergency situations, if any:

• Contacting CWT 24-Hour Emergency Service Centre (ESC)  when traveling abroad

Services: Kaleva Travel has the entire capacity to deliver classical services:

a) all traditional services:

• air booking and ticketing
• hotel booking and issuance of travel documents and confirmation number
• car rental booking and issuance of travel documents and confirmation number
• train booking.

b) ancillary services:

• support in visa request
• travel insurances
• document delivery by courier when needed
• VIP end meet & great
• CWT 24h ESC

Kaleva Travel has the entire capacity to deliver M&E services:

• Conference rooms booking and rental
• Air booking for groups
• Hotel bookings for groups
• Ground transportation for groups
• Team-building services booking
• Special corporate events
• Translation services
• Guides and assistance services

Kaleva Travel has the entire capacity to deliver services PLUS:

 a) consultancy:

• Fare analysis
• Fare research

b) reporting

• Financial reports
• Travel non-compliance report
• MIS reporting for data consolidation

c) 24h Emergency Center

• Kaleva 24h Emergency Center in Tallin

Our strategy consists of the following main points:

High quality, efficient services

Regardless of the conditions, our services are always of the highest quality, at least the level of quality demanded by our customers. We concentrate on procedures which will improve both the efficiency as well as the quality of our services and we invest continuously into the training of our staff.

The vision and speed of a frontrunner

We will remain on the forefront of development by continuously offering our customers new, advantageous products. We have already centralized our work in order to ensure proficiency and cost efficiency. We keep on reacting to changes rapidly. 

Flexible and efficient structure and operations

We will keep on increasing the flexibility of our operations, making them more adaptable to volumes. We will also increase our efficiency by honing our processes continuously and by taking full advantage of the developments and improvements to be gained through IT. 

Focusing on the relevant

We will continue to focus on our core business area, which includes business travel management, reservation procedures. 

Knowledge and commitment on all levels

We will put all our knowledge and professionalism to use by setting up a knowledge-bank containing our whole knowledge base. We will increase our communications heavily, with special emphasis on improving dialogue with our customers and within our company. Our goal is to involve everyone at Kaleva Travel in decision making and implementation.