Currently providing comprehensive travel management services to more than 5,600 organizations in North America alone, CWT (www.carlsonwagonlit.com) ranks number one in EMEA, APAC and Latin America and second in North America.
CWT offers the largest wholly owned global network employing 22,000 people in more than 150 countries. CWT operates within a simple business structure, integrating innovative travel management practices and technologies with operations to support each client’s strategic goals and business requirements.
A diverse client portfolio recommends CWT as a leading TMC worldwide and the 42 million on and offline transactions generating over $22 billion in annual sales are a solid proof.
CWT has been operating since 1994, the point at which two industry giants, Carlson Companies and Accor S.A., combined their respective travel companies (Carlson Travel Network and Wagon-lits Travel) in a 50/50 joint venture. In 2006, Carlson Companies and OEP, a private equity affiliate of JPMorgan Chase & Co., acquired Accor’s share of CWT. At the same time, CWT acquired Navigant International, a leading travel management company with roots across North America.
CWT vision
CWT’s vision is to manage travel programs holistically, consistently balancing the clients’ vital procurement and cost goals with CWT’s commitment to the highest quality of service and traveler security. The best-managed corporate travel programs combine excellent service delivery, flexible and reliable technology, flawless quality control, and aggressive use of data and measurement in making decisions. The result when these factors are combined is a travel program that is truly optimized.
To achieve this vision, CWT embraces the following three tenets:
- to be the high-touch assistance and security provider for travelers - One of the most important purposes we fulfill is to help companies mitigate the risk associated with business travel. We make it a top priority to ensure the safety of our clients’ travelers and to locate them swiftly during times of crisis.
- to be the leanest transaction processor - Systemic processes and the
best available technologies in every global region are employed to increase productivity and eliminate rework - both among our employees and your travelers - resulting in lower transaction costs. - to be the most cost-effective travel management consultant, systems integrator, and business process outsourcer - Technology and intellectual capital are the two great enablers for delivering maximum value.
CWT Core Values
Customer Care
Putting the needs of clients first and striving to continuously provide an outstanding level of service.
Commitment to Excellence
Continuously seeking higher levels of performance.
Cultural Diversity
Fostering respect and a team spirit in the workplace, embracing and leveraging the multi-cultural essence of the company and providing equal opportunities to talented individuals.
Reliability
Being a dependable and trustworthy business partner, committed to offering industry-leading products and services.
Entrepreneurial Spirit
Approaching new challenges with creativity, resourcefulness and agility, reacting quickly and effectively to provide innovative solutions.
Integrity
Building productive, longstanding relationships by being truthful and promoting open communication.
CWT Key products:
CWT Portal
online travel portal, accessible 24h a day, 7 days a week, designed to make travel easier: manages profile information, online bookings, destination and safety information access, and flight alert notifications sign-up.
[read more]
CWT Portrait
profile maintenance system.
[read more]
CWT Harp
one of the world’s largest proprietary hotel databases – provides access to GDS and non-GDS hotel content for both CWT and the clients’ hotel program.
[read more]
CWT Guardian
enables corporate travel managers to have “one-click access” to monitor, locate, and contact employees who are traveling during contingency periods (e.g. global crisis, war, natural cataclysms, etc).
[read more]
CWT Discovery
allows the access to the client travel data from a variety of sources in order to analyze such data by creating customized reports.
[read more]
Online Booking Tool
Online booking is widely encouraged either through CWT tools or the client’s.
[read more]
CWT Webfares
is a specialized product for the European market that allows clients to access airlines who do not provide their content via standard GDS in an efficient manner for CWT travel counselors, with complete integration into a client’s travel program.
[read more]
What makes CWT different:
- Leadership in integrating/servicing both online and full-service transactions.
- Truly global player with largest network in the industry – CWT is where client is!
- Program Optimization a pool of experts that will help client to drive costs down
- Flexibility of service configuration for client - ‘One-size-does-not-fit-all’ philosophy
- Global account management – a unique point of contact, experimented and flexible focused on client’s travel program optimization
- Technological know-how in developing/integrating market-leading solutions
Romana
